Service - Capture IR
Order non-warranty service online to receive a free Genius Mount!
What is "no longer serviceable?"
For products that are out of warranty we recommend our Fix-With-New™ program. We have learned that most customers prefer we replace a defective or damaged product with a new product, instead of repairing the product. The new product is going to have better performance, be more reliable, and last much longer than an older product that has been repaired. The average cost to repair a camera is about $100 for parts and labor, will have a 3 month warranty, and takes about 3 months to turn around. The Fix-With-New program allows us to return a product back to you within 48 hours and includes a full new product warranty.